Keep Your Customers Engaged. Keep Your Revenue Predictable.

We integrate trained Customer Success Managers directly into your business - so your members and clients stay supported, engaged and progressing. A structured post-purchase experience designed to increase engagement, reduce churn, and improve outcomes.

Retention isn’t magic - it’s a system.
And we build AND operate that system for you.

Why Online Business Owners Choose Retenshion

  • Reduce churn and keep clients/students longer

  • Boost engagement, progress, and overall product results

  • Stabilize monthly revenue with predictable retention

  • Deliver a premium customer experience without extra staff

  • Free up 10–20 hours/week of support & admin tasks

  • Increase testimonials, referrals, and brand reputation

  • Gain insights into customer behaviour, progress, and risks

  • Improve fulfilment, onboarding, and product delivery systems

SERVICES OVERVIEW

Everything You Need to Retain More Customers - Done For You

Dedicated Customer Success Manager (Your CSM)

We assign a trained CSM who becomes part of your brand

They handle:

  • Customer messages

  • Accountability check-ins

  • Progress monitoring

  • Escalations

  • Satisfaction management

  • Student success workflows

Your customers get a personalized human they can trust.
You get a CSM without hiring internally.

Onboarding, Engagement & Fulfillment Systems

We audit and optimize:

  • Onboarding emails

  • Welcome sequences

  • Community structure

  • Call reminders

  • Accountability systems

  • Progress tracking

We build the infrastructure needed to keep new customers engaged from day one.

Retention Outreach & Reporting

Your CSM conducts proactive outreach:

  • Re-engagement for inactive customers

  • Risk-flagging for churn

  • Checking progress

  • Pushing students to the next milestone

You also get monthly reports including:

  • Engagement health scores

  • At-risk segments

  • Churn data

  • LTV improvements

  • Support trends

  • Student progress metrics

ABOUT RETENSHION

Retenshion is a modern customer success agency built exclusively for digital product owners, agencies
coaches, and membership leaders.

We help you keep the customers you worked so hard to acquire by deploying a trained Customer Success Manager into your business to manage onboarding, engagement, and fulfillment

Our mission is simple:

Higher retention. Better results. Predictable revenue.

Without you managing another employee.

Ready to keep your customers longer and make your revenue stable?

Let’s build your customer success system and integrate your dedicated CSM.